Industry Applications

Finance and Banking

In their quest for digital transformation, banking organizations and other financial institutions have established themselves as the early adopters of smart technologies. But these organizations still need to strike a better balance between the front and the back office, while becoming faster and more reliable. Delivering more consistent services to the customer is paramount in the current digital economy.


Most insurers today are facing one set of distinct challenges: How to create dynamic, high-growth business while managing risks and reducing costs? The enterprise applications within most insura nce companies are 10 to 30 years old and they do not provide the functionality and capabilities required to meet the expectations of today’s customers.


As patient numbers grow, healthcare providers are challenged with managing levels of inventory, supporting digitization of patient files, optimizing appointment scheduling, and executing billing and claims processing.ThinkSense can alleviate these operational pain points and drive enhanced efficiency and growth. Healthcare industry can realize 36% automation with a 40% reduction in operational costs.

Public Sector

Similar to commercial organizations, the Public Sector faces issues that require immediate attention: from a high volume of work that blocks productivity, to employee shortage, from frequent regulatory and policy modifications to insufficient collaboratory tools to allow different departments to synchronize.


As more and more people turn to telecommunications companies to keep them connected with diverse, global networks, these companies must compete with one another to provide the fastest, most affordable, and cutting-edge services. But, many telecom providers are burdened with rapid growth and large volumes of operational processes—managing data, controlling cost, increasing business agility.


Manufacturers already implement physical industry robots to assemble, test, and package their products. Despite these robots being able to help streamline the assembly line, the manufacturing industry still struggles to maintain control over managing its back-office and operational processes.


Over 20 years ago, outsourcing business processes hit a critical mass of acceptance. Organisations that successfully outsourced application maintenance work realized they could bring similar savings to business operations. The BPO business model rested on two basic pillars: on one side we have low-skill, repetitive, high volume work on the other side a large pool of low-cost, trainable workers.

Retail and CPG

The online sales in the US alone are expected to double by 2023, reaching approximately 20 to 25% of the overall retail sector, the landscape is facing numerous challenges that require a reorganization of business processes from top to bottom. Rising cost of production, an unreliable supply, slow market growth, tech-enabled shoppers, labor availability are all issues retailers have to face immediately.

Process Applications

Accounts Payable

ThinkSense can replicate manual actions performed by accounts payable staff and generate an automated flow of data between employees, suppliers, and third parties supporting reporting, analytics, and decision-making. ThinkSense provides benefits such as an increase in data quality, shorter cycle times, improved visibility of corporate data, and reduced costs.

Claims Processing

ThinkSense takes in unstructured data in forms, extract structured data and process claims based on pre-defined rules. The whole claim verification can be automated with a rule, ThinkSense cognitive capability can deal with various data formats to extract relevant data. The pre-defined rules can be changed with regulatory changes, without any need for training, immediately ensuring compliance.

Contact Center

ThinkSense can synchronize several pieces of data across systems in a contact center. With the single click, ThinkSense completes all actions in milliseconds. This is a simple implementation that ThinkSense can learn within 5 minutes and create value quickly. Furthermore, when Customer rep will fill the necessary data to resolve the issues and ThinkSense will use that data in several systems to complete the transaction automatically.

Finance and Accounting

ThinkSense can extract data from bank statements for reconciling records, prepare daily P&L and reduce handling time from 50 minutes to 5 minutes, increasing speed and accuracy of reports. ThinkSense can also assist auditors by retrieving related audit evidence, including the listings for current and prior year sales and the trial balance. ThinkSense can then calculate the total sales per the listing and compare it to the total per the trial balance.

Healthcare Payer

To reduce errors in medical documentation, ThinkSense is beneficial for payers and providers. The core responsibility of a health plan or a payer is to finance healthcare and the way that it’s done is pretty manual between the payer and the provider. ThinkSense can automate this workflow and the transfer of information within and in-and-out of a health plan with blazing fast speed and reduced error.

Technology Applications

Desktop Automation

ThinkSense provides a minimalist UI to describe how to automate a process, and business users can use it in the same way they use a Visio diagram. The ThinkSense UI is intuitive and requires no coding skills, any of your employees can do it. When working with the presentation layer of other apps, you simply perform the process and actions once. ThinkSense understands your behavior and the UI.

Web Automation

ThinkSense can read and perform any web-based activities. It works with any website, no matter how complex, and can be remotely deployed on various machines in the network. ThinkSense is self-learning, intuitive and requires no coding skills, any of your employees can do it. By automating web-based workflows with ThinkSense, you save time and money. More importantly, you ensure that accuracy requirements are always met.

GUI Automation

GUI automation is the process of simulating mouse and keyboard actions on windows and controls. Most automation tools are based either on the coordinates of the controls or the text they contain, but this is not always reliable. ThinkSense understands the internals of all the major GUI frameworks, from Win32 to WPF, HTML, and Java.

Screen Scraping

ThinkSense gives you a full-featured task editor that enables you to visually design an automation workflow with a drag-and-drop editor. Hundreds of predefined automation blocks are available. ThinkSense learns your steps of a manual task, and during this learning, your actions on the screen are observed and translated into logical steps in a workflow.

Citrix Automation

With ThinkSense Citrix automation is possible due to its use of powerful computer vision engine that is optimized to find images on the screen in under 10 milliseconds. Most importantly, despite the inherent difficulties of automating Citrix, ThinkSense can still learn your behavior on Citrix application in same amount of time as it takes with a regular desktop application.

Mainframe Automation

Without modifying the mainframe, ThinkSense can act as translators between the old and new platforms and applications. This can happen easily, over the cloud. You can leverage the existing mainframe and applications to quickly integrate with new systems and cloud-based services, orchestrating everything from a single interface.

SAP Automation

Data entry is a complex task to automate. Some of the things that your employees do very well, like scanning a form for relevant information and categorizing it intelligently, are actually very hard for software to replicate. ThinkSense takes the best of both worlds and delivers a product that can be trained to intelligently scan forms, copy data, and replicate key presses while making none of the transcription errors or suffering from fatigue like many data entry workers.

Excel Automation

With ThinkSense, manipulating Excel data becomes hassle and error-free. It saves valuable time and relieves your employees from boring, repetitive tasks and the unnecessary burden of having to learn extensive coding. Therefore, integration with other applications is done both smoothly and safely.