OUR SOLUTIONS

Finance and Banking

Insurance

Healthcare

Public Sector

Telecom

Manufacturing

BPO

Retail and CPG

Finance and Banking




In their quest for digital transformation, banking organizations and other financial institutions have established themselves as the early adopters of smart technologies. But these organizations still need to strike a better balance between the front and the back office, while becoming faster and more reliable. Delivering more consistent services to the customer is paramount in the current digital economy.


With ThinkSense, we streamline operations, thus helping finance and banking companies differentiate. It provides process efficiency and lowers costs while ensuring regulatory compliance and deeper analytical insight. Implementation with ThinkSense can be as quick as one day (including training, installation and automation creation). The best part: it creates triple digit ROI’s in the first quarter of operations.

Insurance




Most insurers today are facing one set of distinct challenges: How to create dynamic, high-growth business while managing risks and reducing costs? The enterprise applications within most insurance companies are 10 to 30 years old and they do not provide the functionality and capabilities required to meet the expectations of today’s customers.


With ThinkSense, insurance enterprise applications meet the demands of today’s customers with ThinkSense automating these legacy applications with its proprietary algorithms. This provides required efficiency and lowers costs while ensuring customer satisfaction. Implementation with ThinkSense can be as quick as an hour (including training, installation and automation creation). The best part: it creates triple-digit ROI’s in the first quarter of deployment.

Healthcare




As patient numbers grow, healthcare providers are challenged with managing levels of inventory, supporting digitization of patient files, optimizing appointment scheduling, and executing billing and claims processing.


ThinkSense can alleviate these operational pain points and drive enhanced efficiency and growth. Healthcare industry can realize 36% automation with a 40% reduction in operational costs. This means more than a third of healthcare tasks—especially managerial, back-office functions—could be automated, allowing healthcare providers to offer more direct, value-based patient care at lower costs and increased efficiency.

Public Sector




Similar to commercial organizations, the Public Sector faces issues that require immediate attention: from a high volume of work that blocks productivity, to employee shortage, from frequent regulatory and policy modifications to insufficient collaboratory tools to allow different departments to synchronize.


ThinkSense finds fertile ground and strong opportunities in the Public Sector, as it allows to prioritize human-centric services and declutter departments from redundant and time-consuming tasks. ThinkSense has a positive impact on cost reduction, productivity, accuracy, data analysis and decision-making.

Telecom




As more and more people turn to telecommunications companies to keep them connected with diverse, global networks, these companies must compete with one another to provide the fastest, most affordable, and cutting-edge services. But, many telecom providers are burdened with rapid growth and large volumes of operational processes—managing data, controlling cost, increasing business agility, acquiring talent, and developing new services.


This is where ThinkSense is uniquely positioned to help telecom companies meet and overcome these challenges. ThinkSense can help telecom companies manage large, unstructured datasets or increase their responsiveness to industry disruptions via streamlined operational ThinkSense tasks and it is the perfect match for the telecom industry as it continues to grow and develop on a global stage.

Manufacturing




Manufacturers already implement physical industry robots to assemble, test, and package their products. Despite these robots being able to help streamline the assembly line, the manufacturing industry still struggles to maintain control over managing its back-office and operational processes.


Many manufacturing companies are turning to ThinkSense to attain improved agility and more streamlined operations across the value chain, resulting in up to a 35% cost savings across various touch points.

BPO




Over 20 years ago, outsourcing business processes hit a critical mass of acceptance. Organisations that successfully outsourced application maintenance work realized they could bring similar savings to business operations. The BPO business model rested on two basic pillars: on one side we have low-skill, repetitive, high volume work on the other side a large pool of low-cost, trainable workers.


Up until 2014, the business model remained stable, with some shifts to more up-market work and less developed countries beginning to compete for work. Now with ThinkSense, we revolutionize BPO industry by providing revolutionary machine learning technology that can drastically reduce the completion time for low-skill, repetitive, high volume work performed by the employees.

Retail and CPG




The online sales in the US alone are expected to double by 2023, reaching approximately 20 to 25% of the overall retail sector, the landscape is facing numerous challenges that require a reorganization of business processes from top to bottom. Rising cost of production, an unreliable supply, slow market growth, tech-enabled shoppers, labor availability are all issues retailers have to face immediately.


ThinkSense has the ability to transform work and boost productivity, enhance customer experience and deliver accurate and reliable results in both attended and unattended processes. CPG executives agree: 43% of them already use automation to cut costs and increase efficiency.


Accounts Payable

Claims Processing

Contact Center

Finance and Accounting

Healthcare Payer

Accounts Payable




ThinkSense can replicate manual actions performed by accounts payable staff and generate an automated flow of data between employees, suppliers, and third parties supporting reporting, analytics, and decision-making.


ThinkSense provides benefits such as an increase in data quality, shorter cycle times, improved visibility of corporate data, and reduced costs.

Claims Processing




ThinkSense takes in unstructured data in forms, extract structured data and process claims based on pre-defined rules.


The whole claim verification can be automated with a rule, ThinkSense cognitive capability can deal with various data formats to extract relevant data. The pre-defined rules can be changed with regulatory changes, without any need for training, immediately ensuring compliance.

Contact Center




ThinkSense can synchronize several pieces of data across systems in a contact center. With the single click, ThinkSense completes all actions in milliseconds. This is a simple implementation that ThinkSense can learn within 5 minutes and create value quickly.


Furthermore, when Customer rep will fill the necessary data to resolve the issues and ThinkSense will use that data in several systems to complete the transaction automatically.

Finance and Accounting




ThinkSense can extract data from bank statements for reconciling records, prepare daily P&L and reduce handling time from 50 minutes to 5 minutes, increasing speed and accuracy of reports.


ThinkSense can also assist auditors by retrieving related audit evidence, including the listings for current and prior year sales and the trial balance. ThinkSense can then calculate the total sales per the listing and compare it to the total per the trial balance. Assuming the amounts reconcile, ThinkSense can subsequently calculate whether the total revenue amount from the current and prior year listings is materially different, and generate an alert if the difference exceeds the materiality threshold.

Healthcare Payer




To reduce errors in medical documentation, ThinkSense is beneficial for payers and providers. The core responsibility of a health plan or a payer is to finance healthcare and the way that it’s done is pretty manual between the payer and the provider.


ThinkSense can automate this workflow and the transfer of information within and in-and-out of a health plan with blazing fast speed and reduced error.


Desktop

Web

GUI

Screen Scraping

Citrix

Mainframe

SAP

Excel

Desktop Automation




ThinkSense provides a minimalist UI to describe how to automate a process, and business users can use it in the same way they use a Visio diagram. The ThinkSense UI is intuitive and requires no coding skills, any of your employees can do it.


When working with the presentation layer of other apps, you simply perform the process and actions once. ThinkSense understands your behavior and the UI and does not rely on the position of elements on the screen. This makes ThinkSense automation much more reliable and independent of screen size and resolution. It is very easy to maintain ThinkSense automation and it can automatically adapt to the changes in the process.

Web Automation




ThinkSense can read and perform any web-based activities. It works with any website, no matter how complex, and can be remotely deployed on various machines in the network. ThinkSense is self-learning, intuitive and requires no coding skills, any of your employees can do it. By automating web-based workflows with ThinkSense, you save time and money. More importantly, you ensure that accuracy requirements are always met.

GUI Automation




GUI automation is the process of simulating mouse and keyboard actions on windows and controls. Most automation tools are based either on the coordinates of the controls or the text they contain, but this is not always reliable. ThinkSense understands the internals of all the major GUI frameworks, from Win32 to WPF, HTML, and Java.


It can recognize graphical objects by their platform-specific attributes and provides a unified automation that works the same way everywhere. In very particular scenarios, where object recognition is not available (such as with remote desktop apps or in Citrix environments), ThinkSense can still do it using proprietary Computer Vision technology.

Screen Scraping




ThinkSense gives you a full-featured task editor that enables you to visually design an automation workflow with a drag-and-drop editor. Hundreds of predefined automation blocks are available. ThinkSense learns your steps of a manual task, and during this learning, your actions on the screen are observed and translated into logical steps in a workflow.

Citrix Automation




With ThinkSense Citrix automation is possible due to its use of powerful computer vision engine that is optimized to find images on the screen in under 10 milliseconds. Most importantly, despite the inherent difficulties of automating Citrix, ThinkSense can still learn your behavior on Citrix application in same amount of time as it takes with a regular desktop application.

Mainframe Automation




Without modifying the mainframe, ThinkSense can act as translators between the old and new platforms and applications. This can happen easily, over the cloud. You can leverage the existing mainframe and applications to quickly integrate with new systems and cloud-based services, orchestrating everything from a single interface.


Apps and processes are quickly mobilized, while ThinkSense manipulate the workflow with prompt results. They can monitor, analyze, correlate and respond to events in real-time and improve customer service.

SAP Automation




Data entry is a complex task to automate. Some of the things that your employees do very well, like scanning a form for relevant information and categorizing it intelligently, are actually very hard for software to replicate. However, your employees make errors that no software package would ever make. ThinkSense takes the best of both worlds and delivers a product that can be trained to intelligently scan forms, copy data, and replicate key presses while making none of the transcription errors or suffering from fatigue like many data entry workers.


In addition to streamlining the process, ThinkSense uses machine learning systems to ignore unimportant information on a website or SAP software, and only pays attention to the important items. That means, regardless of how complicated your SAP software appears to be, ThinkSense can effortlessly learn to perform the important aspects, such as which fields to fill out and what buttons to press.

Excel Automation




With ThinkSense, manipulating Excel data becomes hassle and error-free. It saves valuable time and relieves your employees from boring, repetitive tasks and the unnecessary burden of having to learn extensive coding. Therefore, integration with other applications is done both smoothly and safely.


ThinkSense brings you countless automation possibilities, such as reading and writing data in excel, data migration, sorting data and deleting duplicate rows, Comparing columns, Integrating with other applications and databases, Retrieving and creating workbooks, Running analysis reports, Filling in forms with data from Excel spreadsheets as well as performing complex excel data manipulation calculations.