optimise YOUR BUSINESS processes

Optimize your business faster, with SmartSense.

Redesign Business

SmartSense automatically discovers and analyses business processes to give you the true cost of these processes. For example, in a financial services firm, SmartSense discovered that for a Customer Service Agent (CSA) to process a request took on an average of 9 minutes. The total cost of this process was $1,800,000 annually (required 45 full-time employees to process these requests).

Boost Efficiency

SmartSense experts refine processes to deliver Operational Excellence .For the above firm, SmartSense experts discovered that the CSA had to use excel spreadsheets containing complex business rules and enter data between multiple applications. They proposed a refined business process with SmartSense to automate data processing and switching between systems which reduces average time a query.

Key Performance Indicators

Key Performance Indicator(KPI) is generated for employees to measure the productivity and efficiency of individuals on a daily basis. Reports can be reviewed by individuals and higher authorities. For the above firm, SmartSense identified employees actions and on the basis of action, it divides tasks into categories such as productive and non-productive.And thereby reducing average execution times by increasing the overall productivity.