optimise YOUR BUSINESS processes

SmartSense delivers accurate Business Insight using Artificial intelligence to analyse Process Workflow data collected using RoBoost.

Optimize your business faster, with SmartSense.

SmartSense Reports

Redesign Your Business
Increased Efficiency
Key Performance Indicators

Redesign Business

SmartSense automatically discovers and analyses business processes to give you the true cost of these processes.

For example, in a financial services firm, SmartSense discovered that for a Customer Service Agent (CSA) to process a request (such as updating customer details, accessing beneficiary details, or calculating lump sum payments) took on an average of 9 minutes. The total cost of this process was $1,800,000 annually (required 45 full-time employees to process these requests).

Boost Efficiency

SmartSense experts refine these processes to deliver Operational Excellence (faster, better and cheaper business processes).

For example, for the above firm, SmartSense experts discovered that the CSA had to use excel spreadsheets containing complex business rules and enter data between multiple applications to process a single customer query. They proposed a refined business process with SmartSense tasks to automate inefficient data processing and switching between multiple systems which will reduce the average time for a single query to 3 minutes.

Key Performance Indicators

Key Performance Indicator(KPI) is generated for employees to measure the productivity and efficiency of individuals on a daily basis. Report is generated that can be reviewed by individuals and higher authorities.

For example, for the above firm, SmartSense identified employees actions and on the basis of action, it divides tasks into categories such as productive and non-productive.And thereby reducing average execution times by increasing the overall productivity.